Roger Miles

Conduct and Culture Academy (UK)

 

 

Dr. Roger Miles researches behavioural risks in organisations and designs effective reporting to regulators who assess conduct, culture and reputation.  He counsels Boards on how best to address and communicate about risk and uncertainty, using new behavioural tools to overcome flawed assumptions of conventional risk management.  A founder and faculty lead at Conduct and Culture Academy (UK), he produces and delivers consistently top-rated work programmes to improve risk culture in private- and public-sector organisations worldwide.  Each year his personal research typically includes depth interviews with several hundred regulated senior practitioners (Boards, attested Senior Managers and Conduct programme principals); and hosting workshops for 3000+ business leaders across more than 200 regulated firms.  He has previously run risk communication programmes for major international brands, professional bodies, and two HM Government departments.

He is a Doctor of Risk (University of London)(Psychology and Regulatory Design); Honours Scholar of Oxford University; Member of the Society for Risk Analysis; and Life FRSA (Royal Society of Arts Fellowship). At King’s College London, his early-2000s research study into banks’ corrupt risk reporting accurately predicted the creation, agenda and model framework of the new global ‘Conduct regulatory regime’, as later launched by the UK’s Financial Conduct Authority (2013) and adopted as an international framework for regulating financial sector conduct (2016-).  His publications include the popular handbook Conduct Risk Management: a behavioural approach (Kogan Page, 2017); the Key Concepts Dictionary in the global annual Behavioral Economics Guides (LSE, 2014-); specialist sections on human-factor risk in Mastering Operational Risk (FT) and Operational Risk: New Frontiers (Risk Books); and Conduct and Culture Briefing series for Reuters, the FT, Berkeley Research, and various professional practitioner bodies.  He also lectures on risk perception, culture and conduct at Cambridge University and UK Defence Academy.